Commit Global Scores an NPS of 78 on Annual Customer Survey

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We are well into 2023 and it was time for our annual Customer Satisfaction Survey.

The results are back and we are thrilled! We would like to thank you, our customers, who have taken the time to provide us with your feedback and help us improve.

Commit Global scored once again high in responsiveness, speed, attention to detail and thoroughness, and achieved a Net Promoter Score (NPS) of 78!

Net Promoter Score (NPS) is the ultimate question that allows companies to measure their performance. The concept behind the NPS is that a company’s customers can be divided in three categories: promoters, passives and detractors. Promoters are the ones that drive the real value as they stay longer, buy more, they refer business and they provide feedback and ideas.

Although, according to research, companies with high NPS grow faster than the rate of their competitors and NPS is a necessary condition for profitable organic growth, the NPS focuses mostly on the quality of a company’s relationships with its current customers.

Here is what our clients wrote about us during this year’s Customer Satisfaction Survey:

“I want to express my appreciation for all the support, help, understanding and promptness that you offer us. It is a real pleasure working with you!”

“I like working with you because you always try to understand our needs in matter of scope and timelines. You provide us with a very good and individual plan of action where needed.”

“I am very happy with the service Commit Global provides, I can always count on timely projects. “

“Commit Global is fast, accurate, and provides excellent customer service.”

“We have worked with Commit for over 5 years and have received nothing short of top notch customer service, exceptionally fast responses to requests and efficient hand-off/delivery of translations. They are highly professional and reliable and we look forward to continuing to work together for the foreseeable future.”

“The folks at Commit Global always deliver on or before quoted times and are overwhelmingly consistent and reliable. It’s very easy to communicate with them and that makes a huge impact!

At Commit Global we see the biggest value in collaboration, and we strive to cultivate such relationships with our customers. With the results of our annual Customer Satisfaction Survey at hand, we can proudly say that we have built valuable and strong relations with our customers, and we commit to sustaining and expanding them further!

Effie Salourou

Effie Salourou is Commit Global’s Communications and QA Manager and is responsible for planning and executing a marketing, advertising and brand strategy for the organization and also manages the implementation of ISO 9001, 17100 and 13485 and the GDPR and handles internal and external quality audits. She has a Master's degree in Tradumática: Translation technologies, a Bachelor’s degree in Translation, a Bachelor’s degree in Spanish language and civilization and a Diploma in Digital & Social Media Marketing by Knowcrunch. She is fluent in four languages and has 15+ years of experience working in the localization industry. She is a “technology buff” and especially enjoy combining her passion for cultures and technology in her everyday work.