Commit Global Scores an NPS of 84% on Annual Customer Satisfaction Survey

Customer Satisfaction Survey 2021

We are well into 2021 and it was time for our annual Customer Satisfaction Survey.

The results are back and we are thrilled. We would like to thank you, our customers, who have taken the time to provide us with your feedback and help us improve.

Commit Global scored once again high in responsiveness, speed, attention to detail and thoroughness, and achieved a Net Promoter Score (NPS) of 84%!

According to Bain & Company the ultimate question that allows companies to measure their performance is the Net Promoter Score (NPS). The concept behind the NPS is that a company’s customers can be divided in three categories: promoters, passives and detractors. Promoters are the ones that drive the real value as they stay longer, buy more, they refer business and they provide feedback and ideas.

Although, according to research, companies with high NPS grow faster than the rate of their competitors and NPS is a necessary condition for profitable organic growth, the NPS focuses mostly on the quality of a company’s relationships with its current customers.

Here are some comments we gathered from our clients during this annual Customer Satisfaction Survey:

“Commit is committed (!) to delivering high quality services swiftly and responsibly while the personnel is always available to fulfill the most challenging demands. A valuable partner for the increase of our company’s extroversion.”

“The Commit team is very responsive to our translation needs. And they deliver quality work on-time–always!”

“Using Commit for all of my translations has been a great experience.  The customer service is outstanding, and I would absolutely recommend them to others!”

“Commit is a great partner when it comes to the localization business.”

“Commit is a valuable supplier! Thank you for continuous support!”

“I’ve been utilizing Commit for translation services for almost 5 years and have had nothing but positive experiences. They’ve always surprised me with their swift response time, and have saved me on more than a few occasions when I needed to turn something around quickly. They have proven to be a reliable and valuable supplier partner.  Highly recommend!”

At Commit Global we see the biggest value in collaboration, and we strive to cultivate such relationships with our customers. With the results of our annual Customer Satisfaction Survey at hand, we can proudly say that we have built valuable and strong relations with our customers, and we commit to sustaining and expanding them further!

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